Returns & Refunds

 

For online purchases:

You have 28 days from the despatch of your order to return your purchase for a refund, either to a store or by post with your despatch note as proof of purchase.

For store purchases:

You have 28 days from the date of purchase to return your purchase for a refund to any TK Maxx store with your receipt as proof of purchase.

Items purchased as gifts can be exchanged either for goods or a TK Maxx/Homesense gift card for the same value.

Any item being returned must be unused, in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy.

Unless faulty, we are unable to offer an exchange or refund on:

  • perishable items
  • jewellery to be worn in a piercing
  • items that are sealed for personal hygiene reasons where they have been unsealed
  • customisable goods

Gift Cards purchased online are subject to separate Terms & Conditions.

Delivery and return costs are not refundable.

The above policy does not affect your statutory rights including your rights in relation to faulty goods or your right to cancel orders made online. If you wish to exercise your cancellation rights please see the "Statutory Right to Cancel" section below.

Statutory right to cancel

If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 14 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting our customerservice@tjxeurope.com.

If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order. You must then return your order in full without delay, either by post (at your own cost and risk), or to store (free). All goods contained in your order must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options, we will only refund the standard delivery charge.

This right does not apply to:

  • perishable items
  • jewellery worn in a piercing
  • items that are sealed for personal hygiene reasons where they have been unsealed
  • customisable goods

Find your nearest TK Maxx store

Postal returns are only for items bought online and certain items which cannot be returned to our stores.

This will be highlighted on your despatch note in the "Return to store?" column. If an item cannot be returned to store, please follow the postal instruction in the returns section at the bottom of the despatch note.

  1. Complete the returns form on your despatch note and include it with the item. If you no longer have the despatch note, please include the following information with the return:
    • Name, Billing address and a contact telephone number
    • Email address (the one you use to log on to your account with TK Maxx)
    • Order number (you can get this by logging on to My Account or from your despatch note)
    • A brief description of the item
    • Reason for return using the following codes:
      • Faulty
      • Incorrect item delivered
      • Arrived too late
      • Unwanted gift
      • Unsuitable
      • Doesn't fit
      • Other
  2. Repack the item as securely as possible and send it to:
    TK Maxx Returns
    DHL Supply Chain
    Unit 1
    Waver Way
    Rugby
    CV23 0XF

  3. Make sure you obtain a proof of postage. Returns sent by post are at your own cost.

Please allow 15 working days to receive your refund.

Yes, you can return these as per our standard returns policy.

Items classified as pre-loved are not in ‘new’ condition and may carry some signs of wear and use, e.g. small marks, scratches, signs of creasing and/or patina.

Pre-loved scarves & jewellery may carry some signs of wear, which is part of their unique character.

A pre-loved handbag may exhibit signs of wear and use (for example small marks, scratches). The interior of the handbags may have slight stains or spots and the leather may show signs of creasing and/or patina especially at corners or at the bottom of the bag.

If you change your mind, no problem - you can return for a refund (in line with our usual returns policy for goods) within 28 days of the Despatch Note provided the goods are in a fully re-saleable condition (which for pre-loved goods means in the same condition that you received the goods). This does not affect your statutory rights. If you have purchased the item online it must be returned to the distribution centre, as these items will not be accepted in store. The item(s) can be returned free-of-charge using the pre-paid packaging provided.

All goods contained in your order must be returned in their original condition and show no signs of use or damage. Items should be returned with the original packaging (e.g. boxes) and the tags must still be attached. Where provided, the original authenticity stickers and authenticity cards must be included with your return in order to receive a refund.

We're sorry but we can't offer an exchange as part of our returns process for items purchased online.

If you are returning something and want the same product in a different size or colour, or simply a replacement product, you will need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.

If your order is damaged when you receive it, the quickest and easiest way to return it is to visit your local TK Maxx store where we can arrange a refund. Alternatively, complete the Contact Us form providing the Order Number and details of damaged item(s), including several photos of the damage.

If something you buy is faulty, we recommend that you take it back to a TK Maxx store with your Despatch Note so that we can review the item and assess the fault.

If the item is faulty, we will issue a refund or exchange. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund.

We are sorry this has happened. Please complete the Contact Us form so our Customer Service team can sort it out for you.