TK Maxx

You can now shop online but first, let’s talk safety. Find out more.

Contact us

All our stores are currently closed and we cannot say when they will reopen. If you are unable to return your item within our usual period of 28 days because of the closure of our stores, we will extend our returns period for 30 days from the date the store reopens.

If you have a Click and Collect order waiting in one of our stores, we would be happy to cancel your order and give you a full refund if you would like us to. Alternatively we can keep hold of your order until after the store has reopened. If you have an outstanding Click and Collect order with us, please contact us on customerservice@tjxeurope.com to discuss which option you’d like to take. If you cancel your order, please note that the refund may take up to 10 working days to appear on your account.

If you need to further discuss your return, please contact us at customerservice@tjxeurope.com

 
Telephone
01923 473561
Our Customer Service team are available:
Monday - Friday:   09:00 - 17:00
 
Post
Customer Service Team
TK Maxx and HomeSense
50 Clarendon Road
Watford
WD17 1TX
 
Business to business
Our switchboard number is
01923 473000
We are available:
Monday - Friday:   09:00 - 17:30

For Property enquiries please email your details to  contractor_enquiries@tjxeurope.com.

If you purchased pair of sunglasses in one of our stores or online (UK only) and would like to receive a copy of the Declaration of Conformity for the product, please email merchandise_compliance@tjxeurope.com We will provide you with a copy of the Declaration of Conformity within 3-5 working days.

Wenn Sie eine Kopie der Konformitätserklärung für die gekauften Sonnenbrillen einsehen möchten, wenden Sie sich bitte an merchandise_compliance@tjxeurope.com Wir werden Ihnen eine Kopie innerhalb von 3-5 Werktagen zukommen lassen.

Jeżeli zakupiłeś/zakupiłaś okulary słoneczne w naszym sklepie i chciałbyś/chciałabyś otrzymać kopię Deklaracji Zgodności, wyślij email pod adres merchandise_compliance@tjxeurope.com Deklaracja Zgodności zostanie odesłana do Ciebie w ciągu 3-5 dni roboczych.

Als je een zonnebril in één van onze winkels hebt gekocht en je graag een kopie van de verklaring van overeenstemming voor het product wilt ontvangen, kun je een email sturen naar merchandise_compliance@tjxeurope.com Je zult binnen 3-5 werkdagen een kopie van de verklaring van overeenstemming ontvangen van ons.

Media Enquiries:

Please contact us on https://mediacentre.tkmaxx.com/contact

Complaints Procedure
If we get something wrong then we’ll work hard to put it right. If you have a complaint it’s best to try and resolve it at the time with the store concerned or with our Customer Service team using the contact details above.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
 
Details
The Retail Ombudsman
33 Floor Euston Towers
286 Euston Road
London
NW1 3DP
Email: enquiries@theretailombudsman.org.uk
 
 
European Online Dispute Resolution
If you have been unable to resolve a dispute about an online order using the above process then you can refer your complaint to the independent Online Dispute Resolution service
Data Privacy
For queries about data privacy, please read privacy and cookie policy