Find out how we’re operating safely both online and in store. Tell me more.

Safety and Wellbeing of our Associates

  • The safety and wellbeing of our associates and customers is a priority for us, so we’ve made some significant changes to our delivery times to help us operate safely.
  • We’re sorry but we are currently not able to offer a next day delivery service but our standard delivery takes up to 5 business days.
  • We’ll try our best to have your order with you within our advertised timeframes, but as we limit the number of people who are working at any one time to maintain social distancing in our warehouse there may be a delay
  • We will deliver as quickly as we safely can, and keep you updated as best as we can.

Contactless delivery

  • Our delivery partner Hermes has put in place a number of measures to protect their customers and drivers. Whilst this should not impact their delivery service, you will see some changes in how they’re delivering our parcels to you as they look to reduce physical contact.
  • Wherever possible, please opt to have your order delivered to a safe place and minimise contact with our courier partners. This is safer for you, and them. You’ll receive a calling card once your parcel has been delivered. To help this, the Hermes app includes a new feature called My Places. Here you can upload a picture of your preferred safe place and leave notes for the courier.
  • If delivering to your door, couriers will knock and wait at a safe distance to ensure your parcel is received. They’ll also ask for your name rather than asking for a signature.
  • We will deliver as quickly as we safely can, and keep you updated as best as we can.
  • Please click here for more info on the steps Hermes are taking to ensure a contact-free delivery.

Click and Collect

  • We’re sorry, but Click & Collect is currently unavailable. We hope to be back up and running again soon so please check regularly.
  • If you have a query about an existing Click & Collect order, please contact our customer service team on 01923 473561 or you can find the contact information for our customer services team here.