Our Vendor Relationships
We strongly value our vendor relationships, which are built on a foundation of honesty and trust. Our Vendor Code of Conduct ensures vendors and their subcontractors know what we expect on issues including working hours, safety in the workplace and wages and conditions.
We audit vendors and provide education so that they understand our expectations and can develop processes to meet and exceed them.
Responsible Product Sourcing
We work hard to ensure that products we buy are in accordance with all applicable laws and regulations. If we find a product in our stores that doesn't meet these, we ensure the item is immediately removed.
No Fur Policy
We've had a no fur policy since 2003 and we do not knowingly sell items that contain real fur of any type. In addition, we do not knowingly source products containing angora.
Feather and Down
For feather and down products, we remain committed to pursuing a policy of no live plucking or force feeding and to seeking accredited third party certifications including or equivalent to the RDS, TDS or Downpass.
We are signatories to the British Retail Consortium's Childrenswear Guidelines, which state that we will not sell clothes that are not appropriate for children to wear.
We are careful that the products we sell meet standards of decency, never knowingly selling products that contain offensive language or imagery.
Our UK Tax Strategy outlines our approach to the management of our tax affairs in the UK.