TK Maxx

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FAQs & Info

 

Placing an order

Standard UK Delivery
To track your parcel, please use the 16-digit tracking ID found in your despatch confirmation email on myhermes.co.uk.

Next Day Delivery
To track your parcel, please use the 15-digit tracking ID found in your despatch confirmation email on dpd.co.uk.

Click & Collect Delivery
To track your parcel, please use the 15-digit tracking ID found in your dispatch confirmation email on dpd.co.uk.

Yes, you can place an order from overseas, using one of our recognised payment methods. At the moment, we are unable to ship parcels overseas so, you will need to have your items delivered to a UK address for collection or to be forwarded to you. See our Delivery options for details on the delivery services we offer in the UK.

Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.

The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy, and if you return it to store it's free. See our Returns Policy for details

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to cancel your order and receive a refund of all charges in certain circumstances. For further details on how to do this, please see our Terms and Conditions

If an item is missing from your order, please contact us via email using our contact form to let us know so we can sort it out quickly.

If an item in your order is damaged, we’re really sorry. Please send an email to our customerservice@tjxeurope.com attaching photos which clearly show the damage. If something you buy turns out to be faulty, we recommend you take it back to store, so we can assess the item. If the item is faulty we will give you a refund or exchange the item if possible.

If you believe something is faulty, if possible, please take it back to your nearest store so we can have a look. You’ll need to take some proof of purchase with you, such as your despatch note. If the item is faulty, we give you a refund or exchange for an alternative product or gift card.

Remember you can always contact us on 01923 473 561 if you need further advice.

Contact our Customer Service team either by calling 01923 473561 or by sending an email to customerservice@tjxeurope.com. Our opening hours are:

Monday – Friday: 09:00 to 18:00
Saturday: 09:00 to 17:00

If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. Otherwise we recommend you contact our Customer Service team on 01923 473561 to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage, we will discuss the situation with you. We will not be able to offer a refund in such cases.

We currently do not offer gift wrapping as part of our service.

My online account

No, you can use our quick and easy Guest Checkout if you're in a rush and don't want to log in. Obviously we think it's best to log in so you can keep a record of your purchases, but the choice is entirely yours!

We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

Don't panic! You can easily request a new password by clicking on "Forgot your password" on the login page. Your password will automatically be sent to your email address. We strongly recommend that you change your password immediately once we have sent it to you by logging onto your account and clicking on Edit Email Address/Password.

We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.

Making a payment

We accept Switch/Maestro, Visa, Visa Delta, Visa Electron, Mastercard, Solo, Amex. We do not accept PayPal.

The security code (or CVV2 number) is a three digit code usually displayed on the back of the card at the end of the signature strip. On American Express cards this number is a four digit code and appears on the front of the card in the top right hand corner.

The CVV2 number is a security measure that banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to have the card in your possession. If you cannot read your security code, you will need to contact your card issuer as we cannot accept a transaction without this code.

We don't automatically save your payment details, but if you want us to store this information then simply remove the tick from the box when you have entered your details. Your details will then be securely stored and you will not have to re-enter them when you place your next order. We have very high security standards and you can trust us to take good care of your details. If you don't wish to save your personal details then don't worry – you can simply re-enter your payment details each time you make a purchase.

Gift cards

Yes, you can buy our gift cards both in store and online. We also sell e-Gift cards online. Our e-Gift cards are issued through Voucher Express. Please click here to find out more.

Our gift cards don’t expire and can be used at both TK Maxx and HomeSense stores as well as online at tkmaxx.com.

For queries regarding TK Maxx e-Gift please contact voucher express on: 0371 384 1013

For queries regarding HomeSense e-Gift please contact voucher express on: 0371 200 2484

Please click here to find out more.

Yes, both TK Maxx UK and HomeSense UK gift cards and e-Gift cards can be redeemed online at tkmaxx.com.

You can check your balance by visiting our web balance checker at checkout, or by clicking on this link.

Yes, you can top up your gift card at any TK Maxx or Homesense store.

No, TK Maxx and Homesense gift cards do not expire.

Shopping in a TK Maxx store

You can check your balance by visiting our web balance checker at checkout, or by clicking here

With thousands of new products arriving in store and online every week you never know what you’ll find when you visit. It’s what makes shopping with us so exciting. Not only do you get enormous choice, but no two stores are the same. It’s because of this constant flow of Items moving quickly through our stores that it is not possible to offer a tracking service.

Keep your eyes peeled and get ready to act fast. If you see something you fancy, pop it in your basket pronto. As all savvy shoppers know, the more you visit TK Maxx the more fantastic big label bargains you are bound to find. Click here for our top tips.

We are unable to answer any individual requests for information for example for student projects, but you can find a whole host of information on our website by clicking on the link at the bottom of the home page to The TJX Companies or About Us page.

Click here to find out about exciting job opportunities at TK Maxx and HomeSense.

Loyalty Scheme

Yes we do. Treasure is a free rewards programme for TK Maxx and Homesense customers in the UK and Ireland. To find out more visit bigbrandtreasure.com.

There are three kinds of Treasure rewards:

  • The chance to claim a different reward every month – just shop at least once a month and a monthly reward could be use. These vary from phone cases to flowers and gift cards.
  • Invitations to exclusive events – if you’ve shopped once in the last 12 months, you’ll receive an invitation to an exclusive in-store event.
  • Surprises! Just for being part of treasure you could be in line for surprise gifts and giveaways.

Full details are released monthly in the Talking Treasure email, so make sure you’re signed up!

To join, pick up a Treasure card in store and register it online. Find your nearest store here.

Yes. As long as the email address that is registered to your online account is the same as your loyalty account the card, the transaction will be added onto your loyalty account automatically within 7 working days.