TK Maxx

FAQs & Info

 

Placing an order

Standard UK Delivery
To track your parcel, please use the 16-digit tracking ID found in your despatch confirmation email on myhermes.co.uk.

Next Day Delivery
To track your parcel, please use the 15-digit tracking ID found in your despatch confirmation email on dpd.co.uk.

Click & Collect Delivery
To track your parcel, please use the 15-digit tracking ID found in your dispatch confirmation email on dpd.co.uk.

Yes, you can place an order from overseas, using one of our recognised payment methods. At the moment, we are unable to ship parcels overseas so, you will need to have your items delivered to a UK address for collection or to be forwarded to you. See our Delivery options for details on the delivery services we offer in the UK.

Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.

The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy, and if you return it to store it's free. See our Returns Policy for details

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to cancel your order and receive a refund of all charges in certain circumstances. For further details on how to do this, please see our Terms and Conditions

If an item is missing from your order, please contact us via email using our contact form to let us know so we can sort it out quickly.

If an item in your order is damaged, we’re really sorry. Please send an email to our customerservice@tjxeurope.com attaching photos which clearly show the damage. If something you buy turns out to be faulty, we recommend you take it back to store, so we can assess the item. If the item is faulty we will give you a refund or exchange the item if possible.

If you believe something is faulty, if possible, please take it back to your nearest store so we can have a look. You’ll need to take some proof of purchase with you, such as your despatch note. If the item is faulty, we give you a refund or exchange for an alternative product or gift card.

Remember you can always contact us on 01923 473 561 if you need further advice.

Contact our Customer Service team either by calling 01923 473561 or by sending an email to customerservice@tjxeurope.com. Our opening hours are:

Monday – Friday: 09:00 to 18:00
Saturday: 09:00 to 17:00

If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. Otherwise we recommend you contact our Customer Service team on 01923 473561 to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage, we will discuss the situation with you. We will not be able to offer a refund in such cases.

We currently do not offer gift wrapping as part of our service.

My online account

No, you can use our quick and easy Guest Checkout if you're in a rush and don't want to log in. Obviously we think it's best to log in so you can keep a record of your purchases, but the choice is entirely yours!

We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

Don't panic! You can easily request a new password by clicking on "Forgot your password" on the login page. Your password will automatically be sent to your email address. We strongly recommend that you change your password immediately once we have sent it to you by logging onto your account and clicking on Edit Email Address/Password.

We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.

Making a payment

We accept Visa, Mastercard, Maestro, American Express and One4All. We do not accept PayPal.

The security code (or CVV2 number) is a three digit code usually displayed on the back of the card at the end of the signature strip. On American Express cards this number is a four digit code and appears on the front of the card in the top right hand corner.

The CVV2 number is a security measure that banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to have the card in your possession. If you cannot read your security code, you will need to contact your card issuer as we cannot accept a transaction without this code.

We don't automatically save your payment details, but if you want us to store this information then simply remove the tick from the box when you have entered your details. Your details will then be securely stored and you will not have to re-enter them when you place your next order. We have very high security standards and you can trust us to take good care of your details. If you don't wish to save your personal details then don't worry – you can simply re-enter your payment details each time you make a purchase.

Gift cards

Yes, you can buy our gift cards both in store and online. We also sell e-Gift cards online. Our e-Gift cards are issued through Voucher Express. Please click here to find out more.

Our gift cards don’t expire and can be used at both TK Maxx and HomeSense stores as well as online at tkmaxx.com.

For queries regarding TK Maxx e-Gift please contact voucher express on: 0371 384 1013

For queries regarding HomeSense e-Gift please contact voucher express on: 0371 200 2484

Please click here to find out more.

Yes, both TK Maxx UK and HomeSense UK gift cards and e-Gift cards can be redeemed online at tkmaxx.com.

You can check your balance by visiting our web balance checker at checkout, or by clicking on this link.

Yes, you can top up your gift card at any TK Maxx or Homesense store.

No, TK Maxx and Homesense gift cards do not expire.

Shopping in a TK Maxx store

You can check your balance by visiting our web balance checker at checkout, or by clicking here

With thousands of new products arriving in store and online every week you never know what you’ll find when you visit. It’s what makes shopping with us so exciting. Not only do you get enormous choice, but no two stores are the same. It’s because of this constant flow of Items moving quickly through our stores that it is not possible to offer a tracking service.

Keep your eyes peeled and get ready to act fast. If you see something you fancy, pop it in your basket pronto. As all savvy shoppers know, the more you visit TK Maxx the more fantastic big label bargains you are bound to find. Click here for our top tips.

We are unable to answer any individual requests for information for example for student projects, but you can find a whole host of information on our website by clicking on the link at the bottom of the home page to The TJX Companies or About Us page.

Click here to find out about exciting job opportunities at TK Maxx and HomeSense.

How Treasure Works

Treasure is our rewards programme at TK Maxx and Homesense (UK and ROI only). It’s our way of thanking customers for shopping with us.

Treasure is available in all TK Maxx and Homesense stores in the UK and ROI. Click here to find your nearest store.

Treasure Sign-up & Account

Sign-up at tkmaxx.com/Treasure OR add Treasure to your current TK Maxx online account. Register the physical card that you picked up in store or sign up online for a digital Treasure card.

Yes, make sure you enter your AIN number on registration.

Your Treasure card number is the 8-digit number on the back of the Treasure card. Once you’ve registered your card online, you can also find this on your Treasure homepage.

You need to register your card to collect keys and claim rewards. If you don’t register your card, we won’t be able to let you know about rewards or log your purchases.

If you make an online purchase (UK only) it will show in your Treasure history within 24 hours. In store transactions will take 7 days and if you add a receipt it can take up to 7 days.

You can easily request a new password by clicking "Forgotten your password" on the ‘Sign In’ page. Your password will automatically be sent to your email address. We strongly recommend that you change your password by logging onto your account and clicking on ‘My details’, ‘Password’ and entering your new password.

Please check that you have registered your Treasure card at tkmaxx.com. If you haven’t you won’t receive emails from us. If you have registered your card but are still not receiving any emails, please check your spam or junk email folders. To ensure that you always receive Treasure emails, please add treasure@tkmaxxandhomesense.com to your list of safe senders or contacts. You should also check that your contact details are correct and up to date at tkmaxx.com in the ‘My account’ section. If you are still not receiving emails, please contact our customer service team.

Unfortunately not. If you unsubscribe from emails you will also be cancelling your Treasure account. This is because if you unsubscribe from Treasure we will be unable to inform you if you have won a reward or earned a key.

Sign into tkmaxx.com and click on ‘My TK’ then ‘My details’. From there, you can update all other personal details.

Unfortunately not. Online shopping is currently unavailable in the Republic of Ireland but you can still access Treasure via tkmaxx.com and be a member of the programme.

We use your data to ensure you receive relevant and personalised communications. And we never share your details with third parties. For more details of how we use your data, see our Privacy Policy and our Terms and Conditions.

To delete your Treasure account, log into tkmaxx.com/treasure and click on ‘My TK’, then click on ‘Treasure’ then ‘Cancel my Treasure account’. Please note, if you wish all your personal details to be deleted you will need to email customer services.

To opt out of the programme, navigate to ‘My TK’ and ‘Treasure’ and select ‘Cancel my Treasure account’. Alternatively, you can cancel your account via any of our emails by clicking the ‘Unsubscribe and cancel your account’ link at the bottom of the email.

Unfortunately to update address your account you will need to cancel your account and then re-register for Treasure. It is important you do this if you do move country (UK/ROI only) as the rewards differ per country and you won’t receive them if you don’t update your country.

You will find your unique referral link at the bottom of the Treasure homepage. To share with friends, simply click ‘Refer now’ and choose how to share the code from our social sharing options. You will receive a star key once your friend has registered for Treasure using your referral link.

You can refer as many friends as you like. However, you will only receive a star key once your friend has registered for Treasure using your referral link. Don’t forget, to collect the winning five-key combination, you need a maximum of two star keys and three shopping keys. For more ways to earn keys, click here.

Treasure Keys

There are 2 types of keys, shopping keys and star keys. Collecting them will unlock rewards. Keys you collect will appear on your homepage in the Treasure gem.

  • Shopping keys: Get shopping keys for making a purchase online (UK only) or in our stores. To qualify for a shopping key in store, you must scan your Treasure card at the till when you make a purchase. To qualify for a shopping key online, you must make a purchase logged into your TK Maxx online account. You will not receive a shopping key if you use ‘guest checkout’ to make a purchase.
  • Star keys: You can get star keys for the following actions, registering for Treasure, referring a friend, completing your profile or claiming a reward.

There is no limit to the number of star keys you can earn in a day. However, you can only earn a maximum of 3 shopping keys per day - 1 key per transaction per day at each banner, i.e. at Homesense, TK Maxx and tkmaxx.com.

Shopping in our dual-branded stores/superstores will earn you a shopping key. These will register on your key history as coming from TK Maxx. Therefore, you can still earn keys at Homesense and tkmaxx.com if you shop there on the same day.

In order to qualify for a reward, you can have have earned one of the following five-key combinations:

  • 3 Shopping Keys + 2 Star Keys
  • 4 Shopping Keys + 1 Star Key
  • 5 Shopping Keys

 

The keys you collect will appear on your homepage within the Treasure gem and in your key history. Different actions will affect how long it takes for a key to appear:

  • In store transaction – up to 72hrs
  • Online transaction – up to 24 hours from when you made the transaction
  • Adding a receipt – up to 7 days
  • Updating profile - Next day
  • Referring a friend – Once friend has signed up
  • Adding a key code – Instantly

 

Log into your account and navigate to your Treasure homepage to see if you have earned a key. We will also notify you via email. You will receive a key notification email the day after your transactions have appeared on your account. If you have earned a star key, you will be emailed the day after making the qualifying action, e.g. updating your profile.

When you sign into your account, you will see all your qualifying keys within the Treasure gem. For further details click ‘see my keys’ on the Treasure homepage. Your keys will appear in chronological order, with the latest first. You will be able to see up to ten keys, including ones that have expired and the actions that earned you those keys.

Your keys won’t expire. However, once you’ve earnt the winning five key combination, you have six weeks to choose a reward. A countdown timer will appear to let you know how much time you have left. If you don't claim your reward in time your keys will disappear.

Not all keys will show on your account immediately, please refer to ‘how long does it take for a key to appear in my account’ for further details. If the issue persists please contact us via email using our contact form to let us know so we can sort it out quickly.

If you have been sent a key code, you need to go navigate to the Treasure homepage and click ‘See my keys’, here you can enter your key code. You will be told instantly if your key code has been verified and will receive a key notification email the following day. Please note, you must enter your key code into your account within a month of receiving it or it will expire.

To complete your Treasure profile and earn a star key, log into tkmaxx.com, navigate to ‘My TK’, click on ‘My Details’ and fill in all fields, e.g. First Name, Last Name, DOB, mobile number and saved address. Your star key will then be automatically emailed to your account and you will be emailed the following day to let you know you have earned a key.

You will receive a star key after your friend has registered for Treasure using your referral link.

Once you have the winning five key combination, you can claim a reward. If you have another winning five key combination waiting, you can then claim another reward.

Treasure Rewards

Our rewards come and go, just like our product, so grab them while you can! We offer both ‘Get it now’ and ‘Get lucky’ rewards. You can claim ‘Get it now’ rewards immediately or enter a prize draw for ‘Get lucky’ rewards. ‘Get Lucky’ rewards are currently unavailable in the Republic or Ireland.

When you have the winning five key combination, you will receive an email and your Treasure homepage will update to show the 'Claim reward' or ‘Enter the prize draw’ button. You will then be able to choose a reward.

Once you have the winning five key combination you can view the Treasure rewards currently available, just select the one you like, click ‘see more’ and follow the steps to either ‘claim reward’ or ‘Enter the prize draw.

Once you have the five key combination, you have six weeks to claim a reward of your choice. A count down timer will appear on your Treasure homepage to show you how long you have left. We will also email you to remind you to claim your reward before your six week window closes.

Please allow up to 30 days to receive your reward. Some rewards may take less or more time depending on if they are physical or digital. We will email you with all the reward details. If your reward still hasn’t arrived at the end of the 30 day period, please contact our customer service team.

If you’re feeling generous then we won’t stop you! If you claim a physical reward, you can even have the reward delivered to your lucky friend by inputting their address when claiming the reward.

We will email you if you with all the necessary details if you have been lucky enough to win a prize draw.

Your Treasure Card

Yes, as long as you don’t check out as a guest and use the same email address for your online order as that registered to Treasure, your purchases will automatically be added to your account.

As long as you register your card on the same day that you made the purchase, a shopping key will be added to your account.

Keep hold of your receipt and enter your receipt details online. You can do this by signing into Treasure, navigating to 'See my keys' and clicking 'Enter a receipt'. Please note, it can take up to seven days for transactions to appear on your account when added via this route.

Yes, you can use both formats of your Treasure card. On registering for Treasure you will automatically be generated a digital Treasure card which you can use should you forget your physical Treasure card.

To access your digital Treasure card, sign into your account at tkmaxx.com and go to your Treasure homepage. Here you will find your digital Treasure card. You can either take a screen grab of your digital Treasure card or click the option to email it to yourself and show it to the cashier in order to use in store.

All Treasure customers are automatically generated a digital Treasure card which you can use in store alongside or instead of your physical Treasure card. Please refer to the above question for how to locate and use your digital Treasure card.

You will need to pick up a physical Treasure card in store and update your Treasure card number in your account. To do this, log into tkmaxx.com, navigate to the Treasure homepage and click ‘Wrong card details?’ Here you will be able to enter your new Treasure card number and a new digital Treasure card will be automatically generated to match it.

You can collect a new card at the till in any TK Maxx or Homesense store and update your account with the new card details. Alternatively, use your digital card when making in-store purchases.

Yes, your digital Treasure card will still work, even if you have lost your physical Treasure card. If you would like a replacement physical card you need to pick one up from store and update your card information via ‘My TK’ then click ‘Lost your Treasure card’.

No, you can either use your digital Treasure card or pick up a new card in store and update your Treasure account to reflect your new Treasure card number.