Contact Us

Please Note: We are currently upgrading our distribution centre.
If you ordered multiple items, you may receive these items in separate deliveries or parcels, with separate tracking IDs. All of your items will still arrive within our specified delivery times.

Telephone Email Address Business to Business
01923 473561

Our Customer Service team are available:
Monday to Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00


Customer Service Team
TK Maxx and HomeSense
50 Clarendon Road
Watford
WD17 1TX

Postal address for Online Order Returns
TK MAXX Returns
DHLSC
Unit 1
Waver Way
Rugby
CV23 0XF

See our Returns Policy for full details
Our switchboard number is 01923 473000 We are available from 09:00 to 17:30 Mon to Fri

For Property enquiries, click here.

For Store Development enquiries, click here.

For Media enquiries, click here.
Telephone
01923 473561

Our Customer Service team are available:
Monday to Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00

Email
Address
Customer Service Team
TK Maxx and HomeSense
50 Clarendon Road Watford WD17 1TX

Postal address for Online Order Returns
TK MAXX Returns DHLSC Edison Road Hams Hall National Distribution Park Coleshill Birmingham B46 1DA See our Returns Policy for full details
Business to Business
Our switchboard number is 01923 473000 We are available from 09.00 to 17.00 Mon to Fri

For Property enquiries, click here.

For Store Development enquiries, click here.

For Media enquiries, click here.

Complaints Procedure
If we get something wrong then well work hard to put it right. If you have a complaint its best to try and resolve it at the time with the store concerned or with our Customer Service team using the contact details above.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.

Details
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Email: enquiries@theretailombudsman.org.uk
Tel: 0845 680 3548

European Online Dispute Resolution
If you have been unable to resolve a dispute about an online order using the above process then you can refer your complaint to the independent Online Dispute Resolution service at http://ec.europa.eu/odr