Festive Refund Policy
Items purchased as Christmas gifts can be exchanged for either goods or a TK Maxx gift card to the same value from 1st October to 25th January.
If you’d like a refund simply return the item within 28 days of the date of purchase, along with a full receipt and original payment method.
After 28 days, or if you have a gift receipt rather than the full receipt, we’ll be happy to exchange the item or provide a gift card to the same value any time up to 25th January.
Remember, normal conditions of return still apply, gift cards are excluded from the policy and anything you return needs to be accompanied by a valid receipt and be in its original condition. This doesn’t affect your statutory rights.
If you change your mind, no problem - you can return any purchase online or instore except pierced jewellery or gift cards for a refund within 28 days of the despatch note or receipt provided it is in fully re-saleable condition.
You can also return your purchase to us by post within 28 days of the dispatch of your order.
Returns sent by post are at your own cost unless the item is faulty or does not conform to your order.
For more information read our full Returns Policy.
For items classified as Pre-loved please see the Returning pre-loved items section of our Returns Policy.