If you change your mind, no problem - you can return any purchase except pierced jewellery or gift cards for a refund within 28 days of the despatch note provided it is in fully re-saleable condition.

For items classified as 'Pre-loved' please see the 'Returning pre-loved items' section of our returns policy.

The delivery charge is not refundable unless the item is faulty or does not conform to your order.

Important: We can currently only accept a jewellery return or exchange in a store which has a designated jewellery counter. These are Cardiff Central, Charing Cross, Hammersmith, High Street Kensington, Kingston, Leeds (Headrow), Lewisham, Liverpool, Manchester (Arndale), Nottingham Trinity, Purley Way (Croydon), Glasgow Silverburn, Swindon and Thurrock.

You can also return by post. Read our full returns policy here.