Returns Policy

How do I return something I bought in store?

It is very easy to return something you have bought in store. Just return your purchase to us in store within 28 days with a receipt as proof of purchase for a full refund. Please note that jewellery items must be returned to a designated jewellery store. Click here for further information.

This does not affect your statutory rights.
Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.

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How do I return something I bought online?

Normal conditions of return apply:

 

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Returning in store - FREE

This is the quickest and easiest way to return something (and it's free).

Take your despatch note with you. We can't deal with your return in store without it.

If you want a refund and you paid by card, take the card you used to buy it as we can refund to that card only. If you paid by eVoucher you will receive store credit or a gift card.

TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores in the UK only.

Find your nearest TK Maxx store

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Returning by post

Complete the returns form on your despatch note and put it in with the item. If you no longer have the despatch note, put the following information on a piece of paper and put it in with the item:

Repack the item as securely as possible and send it to:

DHLSC
Edison Road
Hams Hall National Distribution Park
Coleshill
Birmingham
B46 1DA

Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.

Your refund will normally be processed within 5 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage unless the item was found to be faulty. This does not affect your normal legal rights and is subject to your right of cancellation.

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Returning items which cannot be returned to store

Certain items cannot be returned to our stores. This will be highlighted on the product page when you purchase the item and on the despatch note in the "Return to store?" column.

We offer three alternatives for the return of these items at your own costs then contact our Customer service team with your postage receipt for reimbursement of the return postage costs. NB this applies only to items which we say cannot be returned to our stores.

Exchanging an item you bought online

We're sorry but we can't offer an exchange as part of our Returns process for items purchased online.

If you are returning something and need the same product in a different size or colour, or simply a replacement product you need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.

If you are taking advantage of our free returns to store, you can always use the credit from the item you are returning to buy other items directly in store.

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What if something is faulty or not as it was described online?

If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. If you need to post it to us, we recommend you contact our Customer Service team on 01923 473561 to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. Any postage or delivery charges you may have paid will be refunded. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage we will discuss this with you. We will not be able to offer a refund but in some cases may offer store credit. If we can offer neither a refund nor store credit, we will explain why we cannot accept the return.

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