Skip to content
TK Maxx
Basket
Checkout
HomeFooter Link » Customer Service

Returns Policy

How do I return something I bought in store?

It is very easy to return something you have bought in store. Just return your purchase to us in store within 28 days with a receipt as proof of purchase for a full refund. Please note that jewellery items must be returned to a designated jewellery store. Click here for further information.

  • Merchandise must be unused and in its original condition including packaging and labelling
  • Pierced jewellery and gift cards are excluded from our returns policy
  • If you paid by credit or debit card any refund must go to the card you used to purchase
  • If you paid by gift card the refund will go on to another gift card
  • Gift receipts can be used to return an item for exchange or gift card but not refund
  • TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores in the country of original purchase only

This does not affect your statutory rights.
Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.

Back to Top

How do I return something I bought online?

Normal conditions of return apply:

  • Return your purchase to us within 28 days either in store or by post (see details below) with your despatch note as proof of purchase for a refund.
  • Merchandise must be unused and in its original condition including packaging and labelling
  • Pierced jewellery and gift cards are excluded from our returns policy
  • Delivery and return costs are not refundable unless the item is faulty, not what you ordered or not as it appeared online. This does not affect your statutory rights.
  • Gift cards purchased online are subject to separate terms and conditions- see our gift card pages for details.

 

Back to Top

Returning in store - FREE

This is the quickest and easiest way to return something (and it's free).

Take your despatch note with you. We can't deal with your return in store without it.

If you want a refund and you paid by card, take the card you used to buy it as we can refund to that card only. If you paid by eVoucher you will receive store credit or a gift card.

TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores in the UK only.

Find your nearest TK Maxx store

Back to Top

Returning by post

Complete the returns form on your despatch note and put it in with the item. If you no longer have the despatch note, put the following information on a piece of paper and put it in with the item:

  • Name, Billing address and a contact telephone number
  • Email address (the one you use to log on to your account with TK Maxx)
  • Order number (you can get this by logging on to your account)
  • Description of the product
  • Reason for return using the following codes:
    1. Faulty
    2. Incorrect
    3. Arrived too late
    4. Unwanted gift
    5. Unsuitable
    6. Doesn't fit
    7. Other

Repack the item as securely as possible and send it to:

DHLSC
Edison Road
Hams Hall National Distribution Park
Coleshill
Birmingham
B46 1DA

Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.

Your refund will normally be processed within 5 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage unless the item was found to be faulty. This does not affect your normal legal rights and is subject to your right of cancellation.

Back to Top

Returning items which cannot be returned to store

Certain items cannot be returned to our stores. This will be highlighted on the product page when you purchase the item and on the despatch note in the "Return to store?" column.

We offer three alternatives for the return of these items
  • Jewellery items can be returned to stores with a designated jewellery counter. You will need to take your despatch note with you. Please contact our Customer Service team if you are not sure if your local store has a jewellery counter. If you do not have access to a store with a jewellery counter, please select one of the below alternatives to return your jewellery. For hygiene reasons we are unable to accept the return of pierced jewellery.

  • Collect + - if eligible, your parcel will contain a label for a free returns service via Collect +. This is a service offered via a network of 5000+ newsagents and other outlets across the UK. Click here for a list of participating outlets. If you have an item which we say cannot be returned to our stores but have not received a label please contact our Customer service team.

  • Post - You can return the item by post to
    DHL SC,
    Edison Road,
    Hams Hall National Distribution Park,
    Coleshill,
    B46 1DA
at your own costs then contact our Customer service team with your postage receipt for reimbursement of the return postage costs. NB this applies only to items which we say cannot be returned to our stores.

Exchanging an item you bought online

We're sorry but we can't offer an exchange as part of our Returns process for items purchased online.

If you are returning something and need the same product in a different size or colour, or simply a replacement product you need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.

If you are taking advantage of our free returns to store, you can always use the credit from the item you are returning to buy other items directly in store.

Back to Top

What if something is faulty or not as it was described online?

If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. If you need to post it to us, we recommend you contact our Customer Service team on 01923 473561 to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. Any postage or delivery charges you may have paid will be refunded. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage we will discuss this with you. We will not be able to offer a refund but in some cases may offer store credit. If we can offer neither a refund nor store credit, we will explain why we cannot accept the return.

Back to Top