Okay so we know it’s not the most exciting read in the world, but if you’ve bought something from TK Maxx that you’ve since changed you mind about (are you mad?), you’ll need to read the sections below to make sure you return it in the correct way. The return method will depend on whether you purchased your items in store or online - so please read carefully.

• In Store Purchase - How can I return an in store purchase?
• Online Purchase - How can I return an online purchase?
• Right of cancellation for Online Purchases
• Packing instructions for returns of online puchases
• Things to note for all kinds of returns

Our 14 day ‘love me or return me’ refunds policy means that within 14 days we reckon you’ll know whether you're in love with your purchase or not. If you’re not, simply return the item(s) to your closest TK Maxx store in its original condition with a valid receipt (or gift receipt if it was a present) within 14 days and you’ll be given an exchange or refund. Easy peasy

Refunds are made using the same method used for the purchase. If you purchased your item on a credit or debit card please bring this to the store with you so that we can refund the correct amount onto your card. If you do not bring the card we will provide you with an in store credit note. If you only want to exchange the item, you will only need the receipt (or gift receipt if it was a present).

You can return an online purchase in store within 21 days of the order despatch date which will be shown on your despatch note and in the email you received confirming despatch.

Make sure you take your despatch note with you as proof of purchase – refunds cannot be processed in store without the despatch note.

Or you can return your product for a full refund via post at your cost. You’ll need to do this within 21 days of the despatch date which will be shown on your despatch note and in the email you received confirming despatch.  Complete the returns section on the despatch note which you received with your delivery and send it to the address provided in the despatch note (and below).

We’ll ping you an email to let you know your parcel has arrived safely with us and that your refund is being processed. If you are returning an item because it is faulty or does not comply with your order then we will refund both your initial delivery charge and the returns postage.  You will need to pay the returns postage initially but our Customer Services team will refund this amount when processing your refund. 

If, however, the item(s) being returned is only a part of a multi-item order then the initial delivery charge will not be refunded (we will still refund the returns postage). We can’t accept liability for goods that get lost or damaged when they are returned. To avoid this happening we strongly advise you to ask the Post Office to stamp the proof of posting label. We are not liable and cannot take responsibility for any bank charges that you may have incurred during the refund process.

Please note if you have paid on Paypal you will not be able to to get a refund in store.

Please note the above does not affect your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000 if you are a consumer. Please see our Terms and Conditions, for more information about how you can cancel the contract (within 7 working days from the day after you have received the goods) and receive a full refund.

Please take care when unpacking and repacking your products. When repacking an item, please insert the completed despatch note you received when it arrived.
If you do not have the despatch note, please enclose the following information on a sheet of paper:

• Your name
• Your billing address
• The email address you use to login to tkmaxx.com
• Your order no. (you can get this by logging on to your tkmaxx.com account)
• The date you received the item
• Any other product information (i.e. colour, size, description, price etc.)
• The reason for returning the item (select most appropriate code A-G below)

(A) Faulty   (B) Incorrect   (C) Arrived too late   (D) Unwanted gift   (E) Unsuitable   (F) Doesn’t fit   (G) Other

Please put this sheet of paper, and the product you’re returning, into a parcel and mail it to the address below (as provided on the despatch note):

DHLSC,
Edison Road
Hams Hall National Distribution Park
Coleshill
Birmingham
B46 1DA

Non-faulty products must be returned unused, in their original, undamaged packaging, with the despatch note or receipt. For safety and hygiene reasons TK Maxx does not refund or exchange the following:

• Cosmetics
• Underwear (bras bought as separates can be returned)
• Hosiery
• Swimwear
• Earrings

This does not affect your normal statutory rights if the item is faulty. If you have any queries, please ask one of our Customer Service associates in store or call Customer Service on the number below. If we find that the product has not been returned to us in fully re-saleable condition, TK Maxx reserves the right to refuse a refund on the item. If there’s anything else you need to know about returns, please email customer services at customerservice@tjxeurope.com or call Customer Service between the hours of 9am - 5pm (Monday - Friday) on 01923 473 561.