Returns

Okay so we know it’s not the most exciting read in the world, but if you’ve bought something from TK Maxx or HomeSense that you’ve since changed your mind about (are you mad?), you’ll need to read the sections below to make sure you return it in the correct way. The return method will depend on whether you purchased your items in store or online - so please read carefully.

How can I return an in store purchase from TK Maxx?

Our 14 day ‘love me or return me’ refunds policy means that within 14 days we reckon you’ll know whether you're in love with your purchase or not. If you’re not, simply return the item(s) to your closest TK Maxx store in its original condition with a valid receipt (or gift receipt if it was a present) within 14 days and you’ll be given an exchange or refund as appropriate. Easy peasy.

Items that can’t be returned whether purchased online or in store

For safety and hygiene reasons TK Maxx does not refund or exchange the following:

  • Cosmetics that have been opened.
  • Underwear (bras bought as separates can be returned).
  • Hosiery.
  • Swimwear.
  • Earrings.

This does not affect your normal statutory rights if the goods are faulty

TK Maxx products purchased in store may not be returned to a HomeSense store.

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How can I return an in store purchase from HomeSense?

If you change your mind about your HomeSense purchase from one of our stores, simply return the item(s) to your closest HomeSense store in its original condition with a valid receipt (or gift receipt if it was a present) within 14 days and you’ll be given an exchange or refund as appropriate.

This does not affect your normal statutory rights if the goods are faulty

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Online Purchase - How can I return an online purchase?

Please note that refunds at both TK Maxx and HomeSense are made using the same method used for the purchase. If you purchased your item on a credit or debit card please bring this to the store with you so that we can refund the correct amount onto your card. If you do not bring the card we will provide you with an in store credit note. If you only want to exchange the item, you will only need the receipt (or gift receipt if it was a present).

HomeSense products purchased in store may not be returned to a TK Maxx store.

Returns & exchanges for online purchases

If you’ve decided your order is less than utterly fabulous, you can return or exchange it in one of three ways…

  1. Direct to store. Visit a TK Maxx or HomeSense store within 21 days of the despatch date and we’ll process your refund immediately.
  2. By post. Return by mail within 21 days of the despatch date, then we’ll ping you an email when your parcel arrives and your refund is being processed. The item must be received within 21 days of the despatch date.
  3. Cancel the contract . See Statutory Right of Cancellation for Online Purchases.

Store returns for online purchases

Returning TK Maxx products bought online:

  • You can return your item to any TK Maxx store in the UK within 21 days of the despatch date. Easy peasy.
  • In order to get a refund of your purchase price, you must bring this despatch note with you. Without a despatch note, we can’t give you a refund in-store. Please note that we cannot refund purchases made using PayPal or E-voucher – we will provide a credit note for the value of these goods.

Returning HomeSense products bought online:

Great news - you can return your item for a refund of your purchase price to any HomeSense or TK Maxx store in the UK within 21 days of the despatch date.

Important stuff…

  • Don’t forget to bring the credit/debit card you used to pay for the item. If you are unable to provide this, or if you paid by PayPal or an E-voucher then we’ll give you store credit.
  • If it’s an exchange you’re after, you don’t need the credit card used for the purchase, but you will need the despatch note that came with the item.
  • If the price of your exchanged item is less than your original item, lucky you - you’ll be given a credit note for the difference. If the item is worth more than the original, you’ll need to make up the difference.
  • If the item has not been returned in a fully re-saleable condition, we reserve the right to refuse a refund.
  • If items have been returned because they’re faulty, or do not conform to your order, we’ll also refund your initial delivery charge. • When you return an item in-store, we’ll process your refund immediately.

Postal returns for online purchases

  • You can return any item by post for a refund within 21 days of the despatch date.
  • Please complete the returns note on your despatch note and send it with your package.
  • When items have been returned because they are faulty, or do not conform to your order, we will refund your initial delivery charge and return postage.
  • If the damage to a faulty item is deemed to be malicious, we’re sorry but we won’t be able to issue you with a refund for product, delivery charge or return postage.
  • We can’t accept liability for goods that get lost or damaged when they are returned. To avoid this, we advise you to ask the Post Office for a stamped proof of postage receipt.
  • We’re not liable and cannot take responsibility for any bank charges that you may have incurred during the refund process.
  • We process refunds for products received by post within 14 days of receiving them.
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Statutory Right of Cancellation

For Online Purchases

If you are a consumer you have the right to cancel the contract within 7 working days (from the day following receipt of the goods "Cancellation Time") and receive a full refund of your purchase price and initial delivery charges. If you would like to cancel your contract with us please notify us in writing at TK Maxx and HomeSense, Customer Service, c/o TJX UK, 50 Clarendon Road, Watford, Hertfordshire, WD17 1YX or by email to online_shop@tjxeurope.com within the Cancellation Time. Please then return your goods by post within 21 days of the returns expiry date on the despatch note to the address provided on the returns note below.

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Packaging products for Return

Packing instructions for returns of online purchases

Please take care when unpacking and repacking your products. When repacking an item, please insert the completed despatch note you received when it arrived.

If you do not have the despatch note, please enclose the following information on a sheet of paper:

  • Your name.
  • Your billing address.
  • The email address you use to login to tkmaxx.com.
  • Your order no. (you can get this by logging on to your tkmaxx.com account).
  • The date you received the item.
  • Any other product information (i.e. colour, size, description, price etc).
  • The reason for returning the item (select most appropriate code A-G below)
    • (A) Faulty
    • (B) Incorrect
    • (C) Arrived too late
    • (D) Unwanted gift
    • (E) Unsuitable
    • (F) Doesn’t fit
    • (G) Other

Please put this sheet of paper and the product you’re returning, into a parcel and mail it to the address below (as provided on the despatch note):

DHLSC,
Edison Road
Hams Hall National Distribution Park
Coleshill
Birmingham
B46 1DA
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General bits about returning online purchases

Things to note for all online returns

Items that can’t be returned whether purchased online or in store

For safety and hygiene reasons TK Maxx does not refund or exchange the following:

  • Cosmetics that have been opened.
  • Underwear (bras bought as separates can be returned) – if we believe it has not been tried on over your own underwear.
  • Hosiery – if the pack has been opened.
  • Swimwear - if we believe it has not been tried on over your own underwear.
  • Earrings.

Non-faulty products must be returned unused, in their original, undamaged packaging, with the despatch note or receipt

This does not affect your normal statutory rights if the item is faulty or your statutory rights of cancellation under the Distance Selling Regulations. If you have any queries, please ask one of our Customer Service Associates in store or contact Customer Service using the details below. If we find that the product has not been returned to us in fully re-saleable condition, TK Maxx and HomeSense reserve the right to refuse a refund on the item. If there’s anything else you need to know about returns, please email Customer Services at online_shop@tjxeurope.com for online queries or customer_service@tjxeurope.com for store queries. Alternatively you can call Customer Service between the hours of 9am - 5pm (Monday - Friday) on 01923 473 561 and we will respond within 2 working days.

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