Returns Policy

How do I return something I bought in store?

Santa doesn’t always get it right.

While our refund policy is still 14 days, we have extended our store exchange policy for items purchased as gifts between 17 October and 17 January. You can return unwanted Christmas gifts for either goods or a TK Maxx gift card and no-one need ever know.

Normal conditions of return apply so:

• Make sure the item is in the same condition as when you bought it
• Take your receipt – or a gift receipt. We can't do anything without it.
• If you want a refund and you paid by card, take the card you used to buy it as we can refund to that card only. The normal 14 day refund policy applies.
• A gift receipt entitles you to an exchange or a gift card to the value of the item. For a refund we need the original purchase receipt, and if appropriate the original card used to purchase the item.
• For hygiene and safety reasons we do not refund or exchange on food, cosmetics or hosiery if the pack has been opened, any earrings, or underwear and swimwear. We may make exceptions if the garment has a protective strip or we believe you have tried it on over your own clothing. Bras bought as separates can be returned.
• TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores only.

Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.

How do I return something I bought online?

While our refund policy remains at 28 days, we have extended our exchange policy for items bought as gifts online between 17 October and 17 January. You can return unwanted Christmas gifts for either goods or a TK Maxx gift card but there are two important things to remember:

• Gifts can be exchanged in store only, not by post. If you return the item by post we with either have to give a refund or account credit to the person who made the original purchase. Find your nearest TK Maxx store
• You must have a copy of the original despatch note from the purchaser

Normal conditions of return apply, so you need to make sure the item is in the same condition as when you received it and to bear in mind we do not refund or exchange on food, cosmetics or hosiery if the pack has been opened, any earrings, or underwear and swimwear. We may make exceptions if the garment has a protective strip or we believe you have tried it on over your own clothing. Bras bought as separates can be returned.

If you are returning a non-gift purchase then there are two ways to make a return – by post or in store.

Returning in store - FREE

This is the quickest and easiest way to return something (and it's free).

Take your despatch note with you. We can't deal with your return in store without it.

If you want a refund and you paid by card, take the card you used to buy it as we can refund to that card only. If you paid by eVoucher you will receive store credit or a gift card.

TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores only.

Find your nearest TK Maxx store

Returning by post

Complete the returns form on your despatch note and put it in with the item. If you no longer have the despatch note, put the following information on a piece of paper and put it in with the item:

• Name, Billing address and a contact telephone number
• Email address (the one you use to log on to your account with TK Maxx)
• Order number (you can get this by logging on to your account)
• Description of the product
• • Reason for return using the following codes:
  1. Faulty
  2. Incorrect
  3. Arrived too late
  4. Unwanted gift
  5. Unsuitable
  6. Doesn't fit
  7. Other

Repack the item as securely as possible and send it to:

DHLSC
Edison Road
Hams Hall National Distribution Park
Coleshill
Birmingham
B46 1DA

Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.

Your refund will normally be processed within 5 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage unless the item was found to be faulty. This does not affect your normal legal rights.

What if something is faulty or not as it was described online?

If something you buy turns out to be faulty we recommend you take it back to store if possible so we can review the item and assess the fault. If you need to post it to us, we recommend you contact our Customer Service team on 01923 473561 to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. Any postage charges you may have paid will be refunded. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage we will discuss this with you. We will not be able to offer a refund but in some cases may offer store credit. If we can offer neither a refund nor store credit, we will explain why we cannot accept the return.