OUR CUSTOMERS AND BUSINESS PARTNERS
Our customers are the best
We might not offer flashy plasma screens or indoor waterfalls but that doesn’t mean that we compromise on offering a responsible shopping experience to our customers.
We want to create excitement for our customers by delivering exceptional value every day and we want to delight them through good service and friendly, knowledgable associates.
Our supply chain
As well as running a lean, efficient business, we spend a lot of time building relationships directly with our suppliers. This means we can negotiate the best prices and pass the savings back our customers.
But whilst we negotiate hard on price, we will never compromise on a commitment to ethical practices. Our code of conduct was developed to ensure that all suppliers (or Vendors as we like to call them) are very clear about what we expect.
The code covers everything from basic human rights like working hours, child labour, harassment and exploitation which are non-negotiable through to encouraging Vendors to supporting our environmental commitment to reusing, reducing and recycling waste.
Our internal Trading Standards team make sure that products we buy have been manufactured and shipped in accordance with all applicable laws and regulations. If we find a product in our stores that doesn’t meet all applicable laws and regulations, we ensure the item is immediately removed.
Fairtrade and organic
Our buyers are always looking to source more organic and Fairtrade cotton clothing for our stores. In fact, our Red Nose Day 2009 and 2011 t-shirts were 100% Fairtrade certified organic cotton.
We love clothes, but we don’t like fur. Since 2003, we’ve banned real fur products from our stores.
Let Girls be Girls
TK Maxx, along with retailers including Boots, Debenhams, John Lewis, M & S, Boden, House of Fraser and Mothercare, have joined a campaign called "Let Girls be Girls," launched by Mumsnet, an online network for parents in the UK.
The campaign is asking retailers to pledge that they will only offer products which don't play upon, exploit, or emphasise children's sexuality and to sign up to Mumsnet's code of practice.