Delivery / Click & Collect
|Tracked Standard Delivery||Next Day Delivery|
(or FREE if you spend £50 or more online)
|Delivery Estimate||Delivery within 3-4 working days on orders placed by 5pm on a working day.||Delivery next working day (Mon - Fri only) on orders placed by 5pm on a working day.|
|Where?||Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days. Check which postcodes this affects here.||Available for mainland UK. The service is not available for Highlands and Islands. Check which postcodes this affects here.|
|Do I Sign?||Where possible a signature is obtained.||Signature required.|
|What if I’m not in?||
If you are not at home, the driver may leave the parcel in a secure place or with a neighbour and post a card advising you where they have left it. If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.
If your order does not arrive within 7 days and you have not had any communication from us to advise of a delay please call us on 0192 347 3561 between the hours of 9 am to 6 pm, Monday to Friday and 10 am to 4 pm, Saturday or email us at email@example.com to track a missing order.
If you are not home, the driver may leave your parcel with a neighbour but will always obtain a signature. DPD will notify you to advise where the parcel has been left. Alternatively, you can contact DPD to rearrange delivery on a different day.
If your order does not arrive on the designated day and you have not had any communication from us to advise of a delay please call us on 0192 347 3561 between the hours of 9 am to 6 pm, Monday to Friday and 10 am to 4 pm, Saturday or email us at mailto:firstname.lastname@example.org to track a missing order.
|Tracking||Parcel tracking available.||Parcel tracking available. Our courier will advise of a delivery time slot via email or SMS.|
Click & Collect Trial
|Delivery Estimate||Within 2 working days. You can collect during the store opening hours.
Orders will be available for collection from store for 14 days.
This service is only available in our Birmingham and selected Midlands stores only.
Birmingham – Bullring
Birmingham – Castle Vale
|Do I Sign?||Signature required plus ID (the card used to make the purchase or a Utility bill or your Driving Licence) and your delivery confirmation email or order number.|
|Tracking||You will be sent a text to let you know when your delivery is ready for collection.|
Next Day Delivery Not Available for The following Postcodes
|Isle of Man||All IM Postcodes|
AB31 - 35, AB41 - 54
AB36-38, AB55 – 56, FK17-21, KW1-3, KW5-14, IV1-28, IV30-51, PH20-26, PH30-32, PH34-40
|Orkney & Shetland||KW15-17 – Orkney, ZE1-3 - Shetland|
IV55-56, PH41-44, HS1-9, PH33, PH49-50, PA20-49, PA60-80, KA28