Delivery / Click & Collect

Delivery Charges

Tracked Standard Delivery Next Day Delivery
Cost £3.99
(or FREE if you spend £50 or more online)
£5.99
Delivery Estimate Delivery within 3-4 working days on orders placed by 5pm on a working day.
Delivery next working day (Mon - Fri only) on orders placed by 5pm on a working day.
Where? Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days. Check which postcodes this affects here.
*Please note we do not deliver to the Channel Islands and BFPO addresses.
Available for UK Mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Check which postcodes this affects here.
*Please note we do not deliver to the Channel Islands and BFPO addresses.
Do I Sign? Where possible a signature is obtained. Signature required.
What if I’m not in?

If you are not at home, the driver may leave the parcel in a secure place or with a neighbour and post a card advising you where they have left it. If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.

If your order does not arrive within 7 days and you have not had any communication from us to advise of a delay please call us on 0192 347 3561 between the hours of 9 am to 6 pm, Monday to Friday and 10 am to 4 pm, Saturday or email us at customerservice@tjxeurope.com to track a missing order.

If you are not home, the driver may leave your parcel with a neighbour but will always obtain a signature. DPD will notify you to advise where the parcel has been left. Alternatively, you can contact DPD to rearrange delivery on a different day.

If your order does not arrive on the designated day and you have not had any communication from us to advise of a delay please call us on 0192 347 3561 between the hours of 9 am to 6 pm, Monday to Friday and 10 am to 4 pm, Saturday or email us at customerservice@tjxeurope.com to track a missing order.

Tracking Parcel tracking available. Parcel tracking available. Our courier will advise of a delivery time slot via email or SMS.

Click & Collect

Cost £1.99
(or FREE if you spend £30 or more online)
Delivery Estimate and Tracking
  • Your parcel will arrive within two working days.
  • A text message will be sent when your delivery is ready for collection.
  • Collection available during the store opening hours.
  • Orders will be held in store for 14 days.
  • Where? This service is only available at selected stores.

    Find your local click and collect store

    Do I Sign? Signature required plus ID (the card used to make the purchase or a Utility bill or your Driving Licence) and your delivery confirmation email or order number.

    Next Day Delivery Not Available for The following Postcodes

    Isle of Man All IM Postcodes
    Scottish Highlands AB31 - 35, AB41 - 54
    AB36-38, AB55 – 56, FK17-21, KW1-3, KW5-14, IV1-28, IV30-51, PH20-26, PH30-32, PH34-40
    Northern Ireland All BT Postcodes
    Scilly Isles TR21-25
    Orkney & Shetland KW15-17 – Orkney, ZE1-3 - Shetland
    Scottish Islands IV55-56, PH41-44, HS1-9, PH33, PH49-50, PA20-49, PA60-80, KA28
    KA27-28