What delivery service do you offer?
|Delivery||Tracked Standard Delivery||Next Day Delivery||Click & Collect Trial – Birmingham and selected Midlands stores only|
|How much?||£3.99 (or FREE if you spend £50 or more online)||£5.99||Free|
|How quick?||Delivery within 3-4 working days on orders placed by 5pm on a working day.
Delivery next working day (Mon - Fri only) on orders placed by 5pm on a working day.
Within 2 working days
|Where?||Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days. Check which postcodes this affects here.||Available for mainland UK. The service is not available for Highlands and Islands. Check which postcodes this affects here.||
This service is only available in our Birmingham and selected Midlands stores only.
|When?||Delivery between 8.00am and 8.00pm, Monday to Friday.||Delivery between 8.00am and 8.00pm, Monday to Friday.||
During the store opening hours. Orders will be available for collection from store for 14 days
|Do I Sign?||Where possible a signature is obtained.||Signature required.||
Signature required plus photo ID and your delivery confirmation email or order number
|Can I track it?||Parcel tracking available.||Parcel tracking available. Our courier will advise of a delivery time slot via email or SMS.||
You will be sent a text to let you know when your delivery is ready for collection.
What if I am not in when you deliver?
The courier will try to leave the parcel with a neighbour or find a place where they can leave it safely but in any event they will always leave you a calling card so you know where to find the parcel. If this is not possible they will still leave a calling card telling you how to arrange re-delivery.
Can I collect my order from your distribution centre?
Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. Our couriers try hard to make delivery convenient for you, so we are sure you can find a suitable alternative.
Do you deliver overseas or to BFPO addresses?
We do not currently deliver to any address outside the UK, including Jersey and Guernsey. We currently cannot deliver to BFPO addresses but are hoping to be able to offer this service in the future.
Do you deliver to PO boxes?
We currently cannot deliver to a PO Box address.
How do I track my parcel?
When we send the parcel out from our warehouse, we will send you an email to confirm it is on its way. A tracking number will be available on this email which you can use to track the progress of your parcel through the courier tracking service. You should be aware that if your order is sent out in more than one parcel, there will only be one tracking reference.
What if my parcel doesn't arrive?
Make sure you have allowed enough time for delivery - check when you placed your order and count four working days from the day after to allow for any minor delays. If your parcel is being delivered to any of the above postcodes then allow six working days. Bank Holidays don't count as working days. Log onto your account and check the tracking details to see if the courier has tried to deliver the parcel. In the very unlikely event that there is still no sign of your parcel, contact us immediately on 01923 473561 or email us at firstname.lastname@example.org and we will investigate for you. The sooner we are aware of a problem the easier it is to resolve.
Postcodes that will take an additional 2 days delivery
Delivery to the following postcodes may take a further two days in addition to our standard delivery timescales: BT1-94, FK20, G83, HS1-9, IV1-28, IV36, IV40-56, IV63, KA27-28, KW1-17, PA20-35, PA37-38, PA41-49, PA60-78, PA80, PH19-21, PH30-39, PH40-44, PH49-50, TR21-25, ZE1-3.
Next Day Delivery not available to the following postcodes
|Isle of Man||All IM Postcodes|
|Scottish Highlands||AB31 - 35, AB41 - 54|
|AB36-38, AB55 – 56, FK17-21, KW1-3, KW5-14, IV1-28,
IV30-51, PH20-26, PH30-32, PH34-40
|Orkney & Shetland||KW15-17 – Orkney, ZE1-3 - Shetland|
|Scottish Islands||IV55-56, PH41-44, HS1-9, PH33, PH49-50, PA20-49, PA60-80, KA28|