Store Managers lead a store as effectively and efficiently as possible, always thinking about what's happening today, tomorrow and in your store's future. This helps us to maximise sales and profit, at the same time as minimising costs. In this role, some of your most important duties will include ensuring the shop floor is always highly commercial, with no opportunities missed, and your team is high performing, with a focus on the development of talented individuals to reach their potential.
To do this you'll need significant retail management experience within a customer-service environment, plus excellent communication and decision-making skills.
Deputy Manager and Assistant Manager
Assisting the Store Manager in the delivery of store sales and profit, this role will involve ensuring appropriate systems and processes are in place to keep the sales floor fully stocked. You'll assist in the planning and management of special events within the store. In addition, your people management skills will ensure that your team is highly trained, and talented individuals recognised and developed to support the future growth of both your store and district.
This role requires experience of retail management in a customer service environment, at least to assistant manager level. You'll also need a good sense of commercial awareness.
Team Leaders lead a specific area of the store, Customer Service, Product Availability or Sales Floor, ensuring their teams achieve the highest standards of presentation, commerciality, service and sales. But don't worry if you're looking for more variety than just one role would allow you as each Team Leader will learn all of these roles and be required to flex between them from week to week. You'll also be expected to carry out duty management tasks such as opening and closing the store.
To do this you'll need a good level of retail management or supervisory experience within a customer service environment and excellent communication skills.
Associates are a vital part of every TK Maxx and HomeSense store. They work together as a team to ensure that store standards are never less than excellent, and that customers receive great service from the moment they arrive to the time they leave. In addition to helping customers, you'll be involved in merchandising the sales floor. This means you'll be able to unload deliveries and enjoy the excitement of being the first to see the latest stock. You'll also be involved in fitting room, cash register and housekeeping duties.
To become one of our associates, you'll need to be a team player, who can take the initiative and maintain high standards. You'll also have great communication skills to ensure customers have their best experiences in your store, and the ability to pick up new things quickly. Some previous experience would be helpful, but it's not essential as we'll give you all the training you need to get started.
District Managers are an absolutely vital part of the TJX Europe structure. Individuals who translate regional business goals into district goals and plans, they're the ones who set the business and cultural direction for the whole of their area. This not only helps to drive district sales and profit, it keeps standards consistently high. And in this role, that's exactly what you'll do. Taking responsibility for a group of stores, you'll also coach and develop current and future store managers, and ensure each store retains and promotes quality talent.
As well as an excellent understanding of the way we work, you need significant experience providing strong leadership in a similar role. The ability to think strategically with regards to the future will be essential.
District Loss Prevention Manager
Overseeing a district made up of a number of allocated stores, you'll work in partnership with the district management to implement effective shrink reduction strategies. Encouraging and supporting stores as they adopt these strategies, you'll manage the day-to-day performance of in-store loss prevention teams to ensure they perform effectively and in-line with business targets. In order to do this, you'll need a familiarity with loss prevention methods and strategies, plus an appreciation of short and long term goals in relation to effective business planning. The ability to lead in a direct and open way will be crucial.
Loss Prevention Manager
Overseeing a team of loss prevention investigators, this position will see you promoting and supporting company shrinkage programmes, and conducting audits of key operational areas in order to identify loss exposure. You'll also manage our physical security presence. And resolve both internal and external theft, therefore a strong background in theft resolution is essential.
A good understanding and experience of the loss prevention function within a customer facing environment will be vital. Strong analytical skills are also important.
Loss Prevention Investigator
Responsible for investigating areas of loss within a store, you'll manage physical security in an effective and professional way. You'll make sure all store keyholders are fully trained in TJX key-holding duties, and are aware of company shrinkage reduction programmes. In addition, you'll participate in weekly audits and feedback to store management, comparing findings and formulating plans to resolve exposure to loss.
This role requires a good understanding of the need for loss prevention within a customer-focused environment, plus the ability to remain calm and focused under pressure. A strong background in theft resolution is essential.